Effective Supervision in a Human Service Setting


Frank Picone LCSW- 3 CEU’s

9:30 to 12:30

December 15th, 2023

This training was previously scheduled for Sept 27th.

A live interactive training using the Zoom Pro platform

Price per person $89


Staff are often promoted from a service provider to a supervisor of service providers, but they may discover there are significant skills they lack in the supervisor role. This training will provide an overview of the foundational skills needed to provide effective supervision as well as the key differences in the skills needed to supervise. New and experienced supervisors will benefit from this training and the numerous discussions and activities they will experience.

Training Objectives:

• Understand the attributes of a good supervisor.
• Define the goal of good supervision.
• Identify at least 5 guidelines for quality supervision.
• Identify 2 challenges for new supervisors and to ways to address those
• Identify at least 3 of the most common mistakes supervisors make.
• Understand the basics of dealing with underperformance.
• Identify 3 tips for an effective interview.
• Explain 3 ways to create a motivating work environment.
• Explain the keys to setting clear expectations.
• Become familiar with an employee satisfaction tool.



9:30      Introductions and overview
9:45      Your best mentor; attributes of a good supervisor
10:00    The goal of effective supervision
10:10 10 Guidelines for effective supervision
10:30 Challenges for new supervisors
10:50    5 Common mistakes supervisors make
11:00    Dealing with underperformance
11:10 Interviewing tips
11:30 Creating a motivated work environment 
11:50 Setting clear expectations     
12:00 A recommended employee satisfaction tool
12:15 Q & A and Evaluations


CEU Hours: 

This event is co-sponsored by Bryn Mawr College Graduate School of Social Work and Social Research (GSSWSR) for a maximum of 3 credit hours. Bryn Mawr College GSSWSR, as a CSWE accredited School of Social Work, is a pre-approved provider of continuing education for Social Workers, professional counselors, and marriage and family therapists in Pennsylvania and many other states.


About the Speaker:

Frank Picone LCSW, earned a Masters of Social Work from the School of Social Work at Rutgers University, is a Licensed Clinical Social Worker, and an Advanced Trainer in the Nurtured Heart Approach, and a certified School Social Worker.

For the past 30 years, Frank has worked in a variety of settings and roles including in community mental health centers as a crisis screener and primary therapist, in a family service office as a
family therapist, and in residential treatment settings serving traumatized youth as therapist, clinical, and administrative director. As Founder and Director of “Positive Culture Change” he
has provided clinical and staff development consultation and training to Juvenile Justice Facilities, residential treatment programs and school systems throughout the country, focusing on work with traumatized and at-risk youth for the past 22 years.

Frank Picone is also an instructor for the Rutgers University, and is currently the Chief Training Officer at the CTARI Institute and the Center for Great Expectations. For more information, please visit Frank’s website at www.positiveculturechange.com


Procedure: After registration, you will be sent a confirmation, and a receipt of payment. A few days before the training you will receive a email containing instructions for logging on to the Zoom session, handouts, and the requirements for your certificate and CEU’s (if applicable)

Cancellations and Refunds: Canceling your registration must be done by email (training6000@gmail.com) prior to five business days from the training date. If you have paid the fee, you will receive a refund or credit (your choice). If you fail to cancel prior to five business days and have paid, you or your agency will forfeit the fee. If you fail to cancel prior to five business days from the training date and have not paid, you or your agency will be billed for the full fee. Thank you.

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Event Details

  • December 15, 2023 9:30 am   -   12:30 pm
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